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Terms That Keep Your Account Clear

These pages set out what we expect from you and what you can expect from us — account conduct, data handling and your access rights. Availability on 6hhhh depends on local law and eligible regions.

Account TermsPrivacy PolicyCookie PolicyJurisdiction ScopeContact Rights
6hhhh Terms That Keep Your Account Clear
ACCOUNT DATA HANDLING

Data, Cookies and Account Security Practices

We are clear about what data we collect, why we hold it and how long it stays on file. OTP verification runs on every login and every withdrawal request, so your account cannot be accessed without active confirmation from your registered mobile number. Payment processors for JazzCash, Easypaisa and Raast receive only the data needed to complete your specific transfer — nothing is passed on for unrelated purposes and we do not sell personal data.

Data We Collect

We collect registration details, payment method references and session data. Full wallet credentials — including JazzCash or Easypaisa PINs — never pass through our system at any point.

Cookie Use

Functional and analytics cookies keep your session active and help with page load on mobile. You can adjust cookie preferences through your browser settings without affecting your core account access.

Login Security

Every login and withdrawal triggers an OTP to your registered number. If you notice account activity you did not start, contact support immediately to request an account freeze.

Data Retention

Account records are kept for the period required under our operating obligations. To request data changes or deletion, contact support with your account details — we handle each request individually.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

Written contact is the most reliable way to handle legal queries — it creates a dated record for both sides. If your question involves a payment dispute with JazzCash, Easypaisa or Raast, include the transaction reference and the date it was submitted. Our team will check the posting record against your account wallet and come back to you with a clear answer rather than a back-and-forth chain of questions.

Email Support Send legal queries, data access requests or policy questions to our support email. We acknowledge all written submissions and respond with a clear position on your query.
Live Chat Use the chat window inside your account dashboard for account-specific legal questions — agents can flag your issue to the compliance team directly if it needs a deeper look.
Formal Complaint For disputes about account decisions or Raast and Easypaisa payment issues, submit a written complaint log via email so both sides have a timestamped reference to work from.

Answers to Common Policy Questions

The questions below cover the areas we hear about most — account terms, data rights, payment disputes involving JazzCash, Easypaisa or Raast, and how legal updates are communicated. If your question is not listed here, reach out to support directly and we will respond in writing. Where these terms intersect with Pakistan's local laws and regulations, availability and application depend entirely on local law and which regions are currently eligible.

Yes, where local law permits. These terms govern your account from the moment you register. Check that access is allowed in your specific location before proceeding with account activity.

Yes. Send a data access request to our support email with your account details. We will confirm receipt and return the relevant data within a reasonable processing period.

We keep your records for the minimum period required under our operating obligations and then delete them. Contact support if you want an estimate of the retention timeline for your account.

Raise a written complaint with the transaction reference and timestamp. Our team reviews the posting record for that transfer and shares findings before any further escalation is considered.

We do not sell personal data. Payment processors for JazzCash, Easypaisa and Raast receive only what is needed to complete your transfer — no more data is passed to any third party.

We publish updates directly to this page. Continuing to use your account after an update goes live counts as acceptance of the revised terms, so check back periodically for changes.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.